Privacy Policy

Last updated: 15th November 2025

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, or use our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

We are a local roofing company providing roofing repairs, installations and related services.
For any privacy-related questions, you can contact us via:

Telephone: [cgf tel]

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

Name
Address
Telephone number
Email address
Details about your roofing enquiry
Any additional information submitted via our contact form or by phone

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Pages viewed
Time spent on the website
Cookies and tracking data

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to your enquiries
Provide roofing quotes and services
Arrange appointments and site visits
Manage customer records
Improve our website content and performance
Comply with legal obligations
Protect against fraud or misuse

We do not sell, rent or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on:

Legitimate interests – to respond to enquiries and manage customer requests
Contract – when preparing or delivering roofing services
Consent – when you willingly provide your details via our forms
Legal obligation – where data must be retained for tax or record-keeping

5. How We Store and Protect Your Data

We take appropriate measures to ensure your data is stored securely, including:

Secure password-protected systems
Limited staff access on a need-to-know basis
Encrypted devices and secure files

We only keep your personal data for as long as necessary for the purpose it was collected, unless the law requires us to keep it longer.

6. Sharing Your Information

We may share your information with:

Roofing team members involved in your job
Subcontractors (only if needed to fulfil your request)
Service providers such as email hosting or website analytics
Legal authorities when required by law

We never sell your data to third parties.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time (when processing is based on consent)

If you wish to exercise any of these rights, contact us using the details above.

8. Cookies

Our website may use cookies to:

Improve user experience
Analyse website traffic
Remember preferences

You can adjust your browser settings to refuse cookies if you prefer.

9. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact u